Bad dive center Cairns Dive Center

Replies 1-3 of 3

Tim Hochgrebe added 2007-12-19

CDC has been notified about this post and they will have the opportunity to reply.

Personally I would be careful with profanities, generally a sign of thing written in the 'heat of the moment' and we would like to keep this forum friendly.

See you underwater

Tim Hochgrebe

underwater australasia dive in. explore. discover.

http://www.underwater.com.au

AngleireS added 2008-04-30

Gee, this sounds pretty rotten for a Dive company. Always had my presumptions of the Great Barrier Reef circus way 'back there' in Queensland. Only have to look at 'Rip-Off-Rock' (Uluru/Ayers Rock) to see what CONSUMERISM is suffering from in this part of the world. Dear Joan S, make your way towards the more Southern part of this big Island and you as a consumer/traveller/tourist will be much more appreciated and looked after. NOT TAKEN FOR GRANTED. Its a shame that the GBR is stuck with attitudes like that of those Dive Companies (trust me, I work in a Private Hospital and see greed in action). Personally, the CDC ripped you off. Suggest taking legal action.

info@cairnsdive.com.auC added 2009-05-04

Hi >>>I am writing in regards to the bad dive centre comment byJ oans >>>and the reply posted by Angliers. >>>The 1st point we would like to make is that the customers booked >>>through a 3rd party booking agent, these agencies have not got >>>profesionaly trained dive staff on their desks to give acurate >>>advice regarding medical problems and safe diving or regarding >>>diving conditions and hazzards at the time out at the reef. While >>>we run a 24 hour phone service so that these booking desks can >>>call us to ask advice on these sort of potential problems the >>>booking agents don't allways take the time to ask these questions >>>as they are more interested in making sure they get the 20% >>>comission they are paid for booking the trip which is non >>>refundable in nearly all cases weather the customer travels or >>>not.In this particular case the customers were allergic to >>>plankton were traveling in December (the peak time of the year for >>>plankton blooms and jelly fish) and would never have been told >>>that it was safe for them to travel as the safety of our >>>passengers is the primary concern when running our trip, the first >>>time CDC was made aware of the situation was once the passengers >>>were on our vessel at the reef and at this point the dive staff >>>made the correct call and advised the passengers of the risk and >>>that they should not enter the water due to ther condition(this is >>>the same advice that would have been given had the agent notified >>>CDC of the problem at the time of booking) >>>Our refund policy is clearly posted on our brochures and on our >>>web site and was adhered to to the letter in this case and all >>>cases (the booking agent should be forthcoming with this >>>information for customers on booking as CDC are with all direct >>>bookings we take) this is the reason we state that all customers >>>should carry travel insurance to cover them for unforseen problems >>>resulting in them not being able to participate in our trips. >>>The fact we do not include free guides in our trips as not all >>>passengers require them and as such should not have to pay extra >>>for a service they do not wish to use and is again clearly stated >>>in our brochure. >>>While we regret that the passengers did not enjoy their Great >>>Barrier Reef experience, the entire responsibility lays with the >>>3rd party agent and the customers for not researching the >>>environmental conditions for the time of year they were traveling. >>>The customers were asked to return to the shop the next day as is >>>our standard policy for dealing with complaints as we prefer >>>customers not to be tired and emotional (as you stated the heat of >>>the moment) and the senior managers are all on duty during the day >>>time hours. >>>As with the majority of the few complaints we get this complaint >>>is due to incorect information given by a 3rd party or poor >>>reaserch and enquiries by the customer themselves prior to the >>>trip so they get the product that suits them. >>>The reply by AnglierS should be struck off your site as it is >>>uninformed and is clearly as stated an assumption from someone who >>>has not personaly been here to experience the safest and most >>>profesional dive operations in the world and should be very >>>carefull about advising people to take legal action without having >>>full knowlage of the events (in this case none has been taken >>>again showing that CDC has not acted improperly at any time)as he >>>could end up causing people to lose a substantial amount of money. >>>We would appreciate this response being posted bellow the complaint. >>>Thank you very much. >>>Cairns Dive Centre.

Replies 1-3 of 3

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